Another Dell customer called to say he couldn't get his computer to fax anything. When my wife called to ask if they were having a problem, they told her no, everything was fine and maybe she should defragement the hard drive. Later I swapped out the router, and it worked. So what does your screen look like now? The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!
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